NHS England have written to patients registered with the Holywell Medical Group regarding the primary care services provided by the practice. This is an issue I have been working on for some time and if you have any questions or issues you would like to get in touch with me about regarding these development please do so.
The Letter to Patients:
Deputy Head of Commissioning Jonathan Rycroft states:
“As you may be aware, since last autumn, NHS England (Derbyshire and Nottinghamshire) and other NHS organisations have been working with Holywell Medical Group to address issues that have affected the services you receive.
“An independent review by Collingham Healthcare Education Centre (CHEC) and led by Professor Mike Pringle, a highly-respected figure in GP services, had recommended that a way of improving services and increasing GP capacity was to split Rectory Road surgery in Staveley off from Holywell Medical Group to be a new independent practice.
“We gave a public commitment to confirm if this was possible by the end of June. Since the CHEC report was published in February 2014, we have explored every avenue with Holywell Medical Group and others to find a new provider to operate from the Rectory Road site.
“I am now writing to let you know that it has not been possible to reach agreement with any other provider qualified to deliver GP services to take on Rectory Road. The surgery will therefore remain part of Holywell Medical Group. A particular issue for the prospective new provider has been the difficulty in recruiting GPs to work in the area and this is a problem throughout the UK.”
The improvement plan already in place to improve access to high-quality services at the practice’s other four sites will now be extended to include Rectory Road. NHS England will continue to work with Holywell Medical Group and its NHS partners to build on the progress already made, which was acknowledged by the Care Quality Commission (CQC) in its recent report, and continue to support the practice in its efforts to recruit more GPs.
Dr Nadine Kale, Senior Partner at Holywell Medical Group said today: “The GP partners at Holywell Medical Group remain committed to providing patient choice in the Staveley area.
“We particularly welcome the support pledged by NHS England (Derbyshire and Nottinghamshire) to facilitate the recruitment of further GPs to alleviate the pressure on our existing healthcare team.
“Now that we have clarity in the Rectory Road surgery situation, we can accelerate our robust action plan across all our surgeries which will see a range of key service improvements for our patients.
“We are arranging an open meeting in Staveley in mid-August (date and venue to be confirmed) to which all our patients are invited to hear about our plans to deliver these key improvements such as a new telephone system, longer appointment times and extended hours. “
Details of the meeting will be confirmed in the very near future by the practice, through its own patient communications and the local media. Anyone who would like to receive e-mail information from Holywell Medical Group about the public meeting and ongoing improvements can e-mail the practice’s Project Business Manager at email@example.com or give their details to the surgery reception staff.
Tony Parkes, a member of the practice’s Patient Participation Group (PPG) said that a recent PPG questionnaire of patients, including those at the Rectory Road surgery, had highlighted improvements in the appointment booking process and better use of online booking, and that the majority of patients reported they were happy with the health care that they had received.