Holywell Medical Group Update – August

Below is the latest information we have received from the Holywell Medical Group. If you have any questions about it please get in touch with me.

Holywell Medical Group Updates Patients on Development Plans

Around 40 patients with Holywell Medical Group (HMG) in the Staveley and Chesterfield areas attended a meeting on Thursday (August 14) to hear more about the development plans underway to improve access to the practice’s health services.

The meeting was chaired by Dr Greg Place, chair of the Nottinghamshire Local Medical Committee (LMC), and attended by staff from HMG, the group’s Patient Participation Group, Derbyshire LMC and NHS England.

Holywell Medical Group Project Manager Pat Colclough acknowledged that getting through on the telephone had been cited as the biggest issue by patients at the group’s surgeries at Rectory Road, Inkersall, Barrow Hill, Grange Family Health Centre and Holywell House.

She confirmed that a new telephone system was due to be in place by November and invited patients to feed back their views on how they wanted to contact the practice by telephone and online through the website http://www.holywellmedicalgroup.co.uk .

Mrs Colclough also announced the launch of a month-long audit to help the group better understand how many appointments patients wanted at each of its surgeries and what specific services they required. This will help determine health professionals’ availability at different locations to improve patient access to services.

Patients also heard about efforts being made to recruit more GPs and nurses into the local surgeries – including plans to establish HMG as a nurse training practice.

Dr John Grenville, secretary of the Derbyshire LMC, highlighted the growing shortage of GPs nationwide and confirmed that issue had been centralto the problems facing HMG.

“Only 62% of GP training places are currently being filled in the East Midlands, which shows that we are not attracting new people into the profession, and a growing number of GPs currently working are approaching retirement age.
“There is a similar issue with Practice Nurses and it is an issue that must be addressed both locally and nationally.”

In a statement issued after the meeting, NHS England Medical Director (Derbyshire) Doug Black, said: “NHS England is committed to ensuring that all the primary care services it commissions from independent GP practices in Derbyshire are safe, clinically effective and of a high quality.
“We will continue to work closely with Holywell Medical Group’s partners, GPs and staff to ensure that the comprehensive plan put in place to deliver improvements to services is delivered.”

Holywell Medical Group Senior Partner Dr Nadine Kale concluded: “We appreciate that some patients have faced difficulties in getting an appointment at the surgery of their choice and with the GP or Practice Nurse that they have requested.

“We are doing all that we can to address these issues and are confident that patients will see improvements in the short and medium term.
“We are committed to working with patients to involve them in our development plans and I hope that the meeting we convened to update them on this work will also encourage more people to become involved or to contact the Patient Participation Group with their ideas and concerns.

“The meeting was a good opportunity to share our thoughts and ideas with patients and we hope to have further opportunities to do so in the future.”


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